Product Owner
We're super charging our CRM function here at Lumon and are looking for a CRM leader to join us!
Who are we?
Lumon is a leading foreign exchange and international payments company which enables effortless overseas payments by uniting people, technology & expertise. We are passionate about what we do, as we believe helping people and companies achieve their goals is more valuable than just moving their money.
Life at Lumon
People are always at the heart of what we do, no matter if it’s our clients, our community or our Lumoneer's. To give you a little flavour of what we mean…
We are a proud charity partner of Future First who support children in schools across the UK. We are a carbon neutral business. We are committed to Equity, Diversity and Inclusion; our EDI committee serves an important role at Lumon by challenging the status quo and helping us move the needle. We really want to make Lumon a great place to work, where people feel comfortable being themselves and where we can attract as much diversity as we possibly can. If this sounds good to you, then we’re thrilled you’re considering joining our team!
The Role
This is a great opportunity to own and really drive a product area. The environment is fast paced and you will need to “lead” and “do” and will have a big impact of getting the best products delivered for your customers. We aim to be the best for our Personal and Business customers wanting to transfer money all round the world… and to hedge any currency/FX risks.
What you’ll be doing day-to-day
- Serve as the voice of our customers, seeking out their needs & insights
- Optimise Customer Experience wherever possible (e.g. UX and process design)
- Research and analyse market, the users, latest insight and the roadmap for the product
- Actively engage with business stakeholder to truly understand their desired outcomes
- Proactively update and communicate progress or set-backs with business owners
- Develop and maintain a prioritized backlog = Assess value, develop cases, and prioritize stories, epics to ensure work delivers maximum value for customers & the business
- Develop specifications for product features so they are clearly understood by development teams
- Adjust, escalate and work with development team to drive momentum and deliver results
- Ensure (and assist personally) in testing of deliverables to make sure they are fit-for-purpose
What we are looking for:
- Minimum of 3 years’ experience as a Product Owner or Business Analyst
- Customer experience improvements (e.g UX + process design, journey mapping)
- Digital onboarding & Payments journeys (e.g. KYB, KYC, payment gateways)
- FX trading & Payments sector experience (FS and fintech experience also valued)
What You’ll Get
- A competitive salary
- 25 days Annual leave, with a chance to purchase up to 5 additional days’
- Birthday day off
- Free monthly company lunches
- Summer and Christmas parties, and other fun social events throughout the year
- Access to Pirkx benefits platform which includes online GP, cashback and discounts on shopping and restaurants, gym discounts and more!
- Medicash health scheme for you and your family
- Cycle to work scheme
- Quiet/Prayer room in Head Office
- Employee Assistance Programme
- Mental Health First Aiders
- Pension
- 4x Life Assurance
- Ongoing training and development
- Enhanced maternity leave
- Menopause support
- 2 additional days a year for ‘Moments that Matter
Lumon is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, sexual orientation, age, marital status, disability, or gender identity.
If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity, we will provide appropriate support to you throughout the process.
- Department
- Product
- Role
- Product Owner
- Locations
- Holborn Office
- Remote status
- Hybrid Remote
Colleagues
Product Owner
We're super charging our CRM function here at Lumon and are looking for a CRM leader to join us!
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