Who are we?

Lumon is a leading fintech company specialising in foreign exchange and international payments. We're passionate about empowering individuals and businesses to effortlessly manage their overseas transactions, but our mission goes far beyond moving money – we enable our clients' success through innovative risk management solutions that unite people, technology, and expertise.

What’s the role?

The Payments Team Lead is responsible for leading, coaching, and transforming the payments operations team from a task-based, transactional function into a high-performing team of payments experts. 

This role focuses on building a culture of ownership, continuous improvement, and proactive exception management. The Team Leader will ensure that the team not only processes payments efficiently and accurately but also identify, manage, and resolve exceptions, reduces risks, and adds value to the overall payments function.

You play a key senior role within the team, supporting the UK and Irish Payments teams as a point of escalation and reporting into the Head of Payments.

So, what does that actually mean?

• Oversee daily payments processing to ensure accuracy, timeliness, and compliance with internal controls and regulatory requirements.

• Shift the team’s focus from manual processing to analytical review and proactive exception management.
• Lead the identification, analysis, and resolution of payment exceptions, ensuring minimal impact to clients and business operations.
• Proactively identify, assess, and mitigate operational and financial risks within payment processes to ensure compliance and safeguard company.
• Champion the importance of the customer experience mindset. Understand the value of consistency in delivering that experience.
• Monitor individual and team performance, conduct regular performance reviews and provide constructive criticism, identifying improvement areas and solutions.
• Drive continuous improvement in team accuracy and efficiency, identifying and implementing process enhancements where needed to ensure high standards of performance.
• Promote the importance of data protection and information security. The team should operate to an exceptionally high standard given the sensitivity of the data being worked with.

What else will help you to succeed in this role?

• FCA or EU regulated financial services/payments and FX operations experience.
• A minimum of 2 years leadership experience in financial services.
• Strong operational experience with a track record of performance and process improvement
• Real interest in how the payments industry is evolving in the marketplace and a desire to apply that learning at Lumon.
• A real interest in leading a team and the commitment to develop those leadership skills
• Customer centric mindset
• A great communicator and a willingness/capability to engage with other areas of the business to seek solutions for customers
• Problem solving and decision-making abilities
• Proficiency in French, Spanish or Portuguese is a plus

What can we offer you?

• Competitive base salary and commission structure

• Investment in your ongoing learning and development

• Hybrid working and rooftop terrace at our Farringdon office

• 25 days of annual leave, with a chance to purchase up to 5 more

• Birthday off

• 2 additional days off for ‘Moments that Matter’

• Monthly lunch and social events

• Medicash health scheme

• Cycle to work scheme

• Season ticket loan

• Employee Assistance Programme

• Salary Sacrifice Pension

• 4x Life Assurance

• Enhanced maternity and paternity leave

• Access to gym discounts as well as a wide range of other benefits and discounts through our online portal

Lumon is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, sexual orientation, age, marital status, disability, or gender identity.

If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity, we will provide appropriate support to you throughout the process.