Who are we?

Lumon is a leading foreign exchange and international payments company which enables effortless overseas payments by uniting people, technology & expertise.

We help companies expand their businesses globally, be that paying international suppliers and staff, receiving funds in from international clients, or managing currency risks to their bottom-line from constantly changing currency exchange rates.

We are passionate about what we do, as we believe helping people and companies achieve their goals is more valuable than just moving their money.

Life at Lumon

People are always at the heart of what we do, no matter if it’s our clients, our community or our Lumoneer's. To give you a little flavour of what we mean…

We are a proud charity partner of Future First who support children in schools across the UK. We are a carbon neutral business. We are committed to Equity, Diversity and Inclusion; our EDI committee serves an important role at Lumon by challenging the status quo and helping us move the needle.

We really want to make Lumon a great place to work, where people feel comfortable being themselves and where we can attract as much diversity as we possibly can. If this sounds good to you, then we’re thrilled you’re considering joining our team!

The Role

The Payments Analyst role is a key function within the FinOps team, responsible for the management and processing of inbound and outbound client transactions. Reporting to the Payments Team Lead in London, the position is designated to cover the early shift (8:00 a.m.–4:30 p.m.) to meet global payment early cut-off requirements.

Day-to-Day Responsibilities:

Payment processing: Process inbound and outbound transactions for our UK entities, handling exceptions and managing swift tracking of transactions to ensure processing times are within the business SLA.

Inbox Management: Oversee and manage the centralised UK Payments Mail Inbox as well as EU cover during bank holidays, ensuring all communications are handled promptly.

Bank Liaison: Communicate with banking providers regarding payments and queries and escalating issues as necessary. Placing recalls and tracers on payments.

Account Reconciliation: Conduct morning reconciliations of UK client and treasury bank accounts, proactively investigating and resolving any differences that may arise.

Team Collaboration: Work effectively with the Operations and Treasury teams to ensure efficient payment processing.

Customer Service: Provide top-notch customer service to Lumon’s UK clients, addressing account and payment queries professionally and promptly.

Interdepartmental Relations: Maintain strong working relationships with management and other departments, especially finance.

Compliance: Ensure full compliance with internal and external policies.

Daily Safeguarding: Perform daily safeguarding processes before cut-off times, following Lumon’s documented processes in line with Safeguarding regulations.

Key Qualifications:

Attention to Detail: High level of accuracy in handling payment details and financial records.

Communication Skills: Strong spoken and written communication abilities to interact with clients and internal teams.

Customer Service: Excellent customer service skills to address client queries effectively.

Numerical Skills: Good numerical aptitude to manage payment processes and financial tasks efficiently.

This role is essential for ensuring smooth payment operations, contributing to the overall efficiency and compliance of financial processes.