Our Mission and who we are

‘To be the world’s most trusted currency partner’

At Lumon, we help individuals and businesses move money across borders - smoothly, securely, and cost-effectively. With operations in 150+ countries and support for over 40 currencies, we combine competitive, bank-beating exchange rates with a personal, human touch.

Whether it’s buying property abroad, managing international business costs, or sending money home, every customer gets access to a dedicated currency specialist - alongside our digital FX platform - for expert support tailored to their needs.

We’re regulated by the FCA and the Central Bank of Ireland, handling billions in transfers each year for over 70,000 private clients and 2,500+ businesses. Backed by Pollen Street Capital, we’re in an exciting phase of growth - scaling across Europe and expanding our tech and services.

Role purpose

Reporting to the Head of Risk & Compliance, the Senior Compliance Associate will work within the Risk and Regulatory Compliance function providing generalist compliance advice and support across our two (FCA and CBI regulated) Electronic Money Institutions and FCA regulated investment firm.

Key responsibilities and accountabilities

• Supporting the design and delivery of a risk-based second line assurance framework, including undertaking timely compliance monitoring reviews, testing compliance with regulations, policies, procedures and effectiveness of key controls;

• Overseeing monthly first line assurance activities, including monitoring of front office communications;

• Preparing detailed and clear reports of findings arising from monitoring reviews, working with key stakeholders to assist with the development of any necessary remediation plans, and tracking of remedial actions;

• Providing appropriate reports or information to the Head of Risk & Compliance and assisting with the preparation of any reports or papers as required;

• Overseeing customer complaints handling by the first line, including providing support where required, interacting with the FOS and producing MI;

• Reviewing and approving financial promotions and providing guidance where required;

• Preparing regulatory returns and assisting with drafting other regulatory notifications and applications;

• Contributing to the development and ongoing review of policies and procedures by identifying areas for update and improvement, drafting or making amendments and supporting implementation of new or revised policies;

• Horizon scanning for regulatory and legislative developments and identifying any potential impacts to the Lumon entities, and contributing to the implementation of regulatory change;

• Preparation of training materials and delivery of training to the first line on compliance matters;

• Promoting a culture of compliance throughout the business; and

• Providing ad-hoc general regulatory compliance advice and support.

Critical knowledge, skills and experience required (must have)

• Experience of communications monitoring, complaints handling and financial promotions approvals in a UK regulated trading/banking/investment environment;

• Experience of working within a UK regulated environment in a regulatory compliance role;

• Demonstrable understanding of the regulatory environment applicable to payment services / e-money / investment firms;

• Attention to detail and ability to draft reports, presentations or papers for review at a senior level;

• Strong IT skills and proficiency in Microsoft Excel, PowerPoint and Word;

• High integrity and sound professional judgment.

Knowledge, skills and experience desired (good to have)

• Familiarity with FX products, including spot, forwards and options, including trade lifecycle management;

• Prior experience working within the foreign exchange and international payments sector;

• Compliance specific industry certifications including those awarded by the ICA or CISI.

Please note that AML/financial crime experience is not relevant for this role.

What can we offer you?