Who are we?

Lumon's mission is to become the world's most trusted currency partner.

Businesses and individuals move money across borders through us, whether that's paying an overseas supplier or sending money home to family. We back it with technology that does the heavy lifting and people who actually know your situation.

We're growing fast across the UK and Europe, and building the kind of workplace people stay for.

The Role

Reporting directly to the Chief Marketing Officer, this role will take ownership of brand marketing activity across both Lumon Corporate and Lumon Private, with a particular focus on brand health, marketing collateral, events, PR and campaign delivery

You will combine creativity, commercial acumen, and strong organisational skills to lead the planning and delivery of Lumon’s brand marketing activity, driving lead generation, brand awareness, and positive perceptions of the brand. This is a senior individual contributor role with a broad remit and high levels of access and exposure to the CMO and wider leadership team.

Working closely with colleagues across Marketing, including CRM, Content, and Digital Marketing, as well as Revenue, Partnership, and Product teams, you will be the go-to person for brand, PR and events activity, ensuring it is delivered to a high standard and supports Lumon’s commercial growth ambitions.

What will you be doing?

• Plan and deliver brand and campaign activity across Lumon Corporate and Lumon Private, in line with the marketing strategy set by the CMO.

• Contribute to the development of the brand marketing strategy, bringing ideas, insight, and recommendations to the CMO.

• Act as brand guardian, ensuring the Lumon Corporate and Lumon Private brand identities and propositions are applied consistently across all channels and collateral.

• Run the partnership brand marketing activity for our Private division, working closely with local Partnership Managers and Partners to deliver our GTM strategy.

• Manage the events programme across Lumon Corporate and Lumon Private, from strategy and event selection through to delivery and post-event analysis.

• Lead the creation of print adverts, brochures, radio ads, out of home media, event materials, sales pitch decks, social media assets, and other marketing collateral.

• Be the primary contact for the external PR agency, coordinating and supporting PR activity to build Lumon’s brand awareness and market credibility.

• Brief and manage creative teams, agencies, designers, and external partners, ensuring they deliver on quality, timelines, and cost.

• Plan and deliver campaigns across multiple countries, including Portugal, France, and Spain, supporting Lumon’s international growth ambitions.

• Manage the brand and events budget, including forecasting, tracking spend, bookings, and payments, and reporting on return on investment.

• Forecast, measure, and analyse the impact of campaigns and events, sharing insights and recommendations to inform future investment decisions.

• Where appropriate identify and assess potential strategic partnerships and sponsorships for lead generation and brand awareness.

• Use customer insight and research learnings to optimise marketing activity, and champion a culture of test and learn.

• Build strong, trusted relationships with senior stakeholders across Revenue, Sales, Product, Engineering and Partnerships.

• Work closely with peers across Digital Marketing, Content, and CRM to ensure a consistent approach to Corporate and Private marketing and brand proposition storytelling.

• Represent Lumon at events and travel where required.

• Stay up to date with industry trends, best practice, and emerging technologies, bringing new ideas into the team.

• Ensure all communications adhere to relevant regulatory requirements.

• Contribute to a customer-focused culture by keeping customers at the heart of marketing decisions.

• Bring external insight into the business by sharing strong examples of marketing, technology, content, communications, and campaign execution from within and beyond the industry.

This role would suit someone who has:

• Solid experience working in marketing, brand, events, or campaign delivery, with a track record of delivering activity end to end.

• The ability to manage a programme of work and make decisions independently.

• Strong organisational and project management skills, with the ability to manage multiple projects and priorities at once.

• Experience managing budgets and demonstrating return on investment

• Excellent stakeholder management skills, including influencing and presenting to senior colleagues

• Experience managing agencies, designers, and other external partners

• A creative and commercially minded approach to marketing activity

• The ability to analyse data and turn insight into clear recommendations

• Strong attention to detail, with excellent written and verbal communication and copywriting skills

• The ability to work collaboratively across Marketing, Sales, Revenue, Product, Partnerships and other business teams

• A proactive, solutions-focused approach and a willingness to act on your own initiative

• The ability to work in a fast-moving environment and adapt to changing priorities

• A customer-focused approach and an interest in creating activity that supports both customer experience and commercial performance

• Curiosity, ambition, openness to feedback, and a commitment to supporting team success.

What are we looking for?

• 4+ years’ experience working in marketing, events, brand, or campaign management

• Experience working in financial services, foreign exchange, payments, fintech, or another regulated environment

• Experience delivering above-the-line, out of home, events & PR campaigns

What is nice to have?

• Experience delivering international marketing activity across multiple markets

• Experience contributing to marketing strategy or leadership reporting

• Experience working with CRM, Content, Digital Marketing, Sales, or Revenue teams

What we will offer in return:

• 25 days of annual leave, with a chance to purchase up to 5 more

• Birthday off

• 2 additional days off for ‘Moments that Matter’ (pro rata from your start date)

• Hybrid Working - 3 days in the office and 2 at home.

• Enhanced maternity and paternity leave

• Enhanced sick pay

• Private medical cover (administered by Bupa)

• Medicash health scheme

• Salary Sacrifice Pension

• 4x Life Assurance

• Menopause support

• Cycle to work scheme

• Electric Vehicle scheme (eligibility criteria applies)

• Season ticket loan

• Specsavers eye test voucher

• Employee Assistance Programme

• Access to gym discounts as well as a wide range of other benefits and discounts through our online portal

• Monthly lunch and social events

Why join Lumon?

We support customers in over 150 countries, with offices across the UK and Europe, combining technology with real human support.

People come first here. Everyone's heard, and everyone has room to grow, whatever your background. We welcome people who see things differently. That diversity makes our teams stronger, and shows up in the experience we give customers.

Need adjustments during the process? Just tell us.